UNFAIR PENALTY CHARGE ON BOND ACCOUNT

ABSA Home Loans such disappointment. I have been sending letters of notification to sell my property to the bank since last year (2017) to an email address which I was given by them. They acknowledged the notices a few times ( I kept sending these as I know the hefty penalty that came with not doing this).

The most recent one to my surprise the claim they haven’t received it ON THE SAME EMAIL ADDRESS, as a result they’re charging the penalty to R23 000. On top of that they now want to acknowledge the notice (the same one I sent in February 2018 for an extended 6 months instead of 3 months.WHAT GOOD DOES THAT DO ME??

Is it my fault that your email systems are not maintained? since they claim they didn’t receive my emai? I have the proof that the email was SENT in my “sent items”