Unfair penalty Absa Private Bank

<p>We are Private Bank clients and use our credit card. We do not use "budget" but pays the full amount according to the statement. that is the problem, I do not receive statements, not by post or internet. I have to phone every month to get a balance and due date. I have numerous times asked to please rather send internet statement and post because the post often never arrives or very late. every month same problem, i have to phone them, they don't answer the phones and I normally pay imediately. Now they have penalised me with R396.01. I sent complaints to ********** ********** and also ********** I received a Ref no: ********** 1 and they investigate. But nothing happens! Please help, this is unacceptalbe bad service from Absa Private bank.</p>