Unfair Payment Options

HI THIS MORNING I CALLED YOUR FINANCE DEPARTMENT REQUESTING A GRACE PERIOD TO HOLD PAYMENTS (CAR & LOAN) FOR AT LEAST THREE MONTHS UNTIL I GET MY PENSION FUND FROM THE EMPLOYER AND SETTLE THE ACCOUNT BY JANUARY 2018 (THE LATEST AT WHICH THE ACCOUNT WIL BE SETTLED). THE PERSON I SPOKE AT YOUR CALL CENTRE WAS UNHELPFUL WITH REGARDS TO THIS REQUEST, I EXPLAINED THAT I AM CURRENTLY WITHOUT A SALARY WAITING FOR MY PENSIONS. I AM WILLING TO SIGN AN AGREEMENT THAT WILL BIND ME TO THIS CAUSE. I HAVE BEEN A LOYAL CUSTOMER PAYING ALL MY ACCOUNTS ON TIME AND I THINK THIS REQUEST IS NOT UNREASONABLE. KINDLY ASSIST I AM DESPERATE NEED OF YOUR ASSISTANCE. .