Unfair insurance claim

I spoke to Palesa Lesenya at absa I direct in connection with my fridge for a claim she then dispatched Paragon services whom refused to fix saying my fridge was tempered with, then I explained to her that absa previously sent a company to fix the fridge they replaced that compressor, later I spoke to Kefilwe Moatshe, who was tying to assist but absa refused to help saying they do not have any knowledge or proof of what I was talking about, and they can’t track back this information, this was by Thariya from home assist or hocThen I went on to dig all my records and found the call out invoice of the company they said they do not know ( mvp)then Mellisa confirmed the replacement of that compressors but previously both companies denied knowing each other and records being lost, then Areff Rugan who is so rude and shrewd said he was going to investigate the matter that he told me was closed, when questioned him about this whole matter as that they never had records I had to do their work and when they-see that they are tight corner now I’m told for my claim to be considered ONLY to give them call log, was it not enough to give you proof that you didn’t have and could track back as major company, it shows that absa is using non compliant companies to come to our house and mess our appliance I have been with out a fridge for a year now. I need to categorically state that I need a fridge of my choice as you have inconvenienced me soo much because we entrusted you insurance to give the best service but you denies the service providers they sent, I am not mad staying in Roodepoort and go soo far for a refrigerator company that’s situated in Edenvale. Even though this has disrupted my life soo much I have never skipped the premium soo please do justice on your side