Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

02 Feb 2022, 19:10

Unfair default

In November 2020, due to unforeseen circumstances I missed a payment on my Vehicle finance account, I immediately phoned and made other arrangements, two weeks ago I settled my account and now I notice my credit report shows i missed something like 8 months in a row and no one wants to offer me finance due to my default on my Absa acount, I asked for assistance as this is an urgent manner, please assist me with sorting this out, otherwise it will be reflecting on my credit report for up to 7 years

Thank you

0
Replies (21)
Absa
Absa's reply03 Feb 2022, 11:41
Official
Dear Leon Swan 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

's update03 Feb 2022, 11:46
Reviewer Update
Good morning 

Thank you for getting back to me,  I emailed Vanessa earlier this week for assistance but she didn't get back to me, also emailed the vehicle finance department 

My Id number is ***

I really need to sort this out Asap, please

Even if you need to charge me for this
Absa
Absa's reply03 Feb 2022, 14:20
Official
Dear MR LM SWANEPOEL   

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is  C-***1. 

Kind Regards  


Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

's update07 Feb 2022, 04:53
Reviewer Update
Good morning

Trust you are doing well

Is anything getting done regarding my issue? I received an email that I will get feedback by the 9th, but no other contact was made, can I please get an update?
Absa
Absa's reply07 Feb 2022, 10:00
Official
Dear Leon Swan
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department.
 
Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter. Please note that I have responded to your private e-mail. 

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

's update15 Feb 2022, 06:41
Reviewer Update
Tomorrow will mark two weeks since I wrote this review and my profile with Transunion and Experian still have not been fixed
Absa
Absa's reply15 Feb 2022, 15:29
Official
Dear Leon Swan

Thank you for the follow-up.

I responded to your private e-mail on 08 February 2022 and advised that your request for your Vehicle account Credit Bureau update has been sent and will take 10-15 working days to be updated.
Today is day 6, please pull the report after the above mentioned days to see if it was if still not updated, kindly send me the report and I will escalate accordingly. 

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

's update22 Feb 2022, 07:15
Reviewer Update
Good morning

Today marks another week since my last update on hello peter, the 8 months payments I missed is still reflecting on my credit report, bringin my entire credit score down.

I asked please this is an urgent matter, today also marks day 20 since I originally wrote this review, seeing as this is such an issue to sort out can't you assist me with my interest rate? I am approved by Absa for the finance but the dealership informed me that Absa doesn't want to offer me an interest rate lower than 13% because of my payment history, but the payment history is not my fault and also not my fault it Takes Absa 20 days to rectify
Absa
Absa's reply22 Feb 2022, 23:30
Official
Dear MR LM SWANEPOEL   

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is  C-***1. 

Kind Regards  


Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

's update23 Feb 2022, 17:09
Reviewer Update
Hi

I please want a date when this will be resolved, I asked you today for assistance with my vehicle finance application as my interest rate is a bit high because of this mistake and I got no assistance, not even a response and I lost the vehicle, this is extremely frustrating
's update24 Feb 2022, 13:27
Reviewer Update
Today is day 22 since I wrote this review and nothing has changed
Absa
Absa's reply24 Feb 2022, 13:30
Official
Dear Leon Swanepoel

With reference to the above and more specifically your complaint addressed to the Disputes Resolution department.

Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.

Please note that I have escalated your interest rate request and will revert shortly.

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

's update28 Feb 2022, 06:58
Reviewer Update
Today is day 26 since I wrote this review, I was told on the 8th it will take a maximum of 15 days to get my payment profile updated correctly, this still reflects negatively on my Vehicle applications, I am sending another vehicle finance application today, I am asking you please to assist me with the interest rate as no other bank wants to approve me because my Absa finance history shows I missed 8 payments

Thank you
Absa
Absa's reply28 Feb 2022, 19:25
Official
 Dear Leon Swanepoel

Thank you for your follow up e-mail. 

Please note that the Avaf team is working on both matters regarding the Credit Bureau update and the interest rate. 

Feedback will be provided once an update is received. 

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,

's update01 Mar 2022, 18:47
Reviewer Update
Tomorrow is a month since I wrote this review, is there someone else who can actually assist me? You wrote this and none of the two has been done:

Thank you for your follow up e-mail.

Please note that the Avaf team is working on both matters regarding the Credit Bureau update and the interest rate.

Feedback will be provided once an update is received.

Kind Regards


Specialist Case Manager

Is there someone else I can contact to assist ? You told me the 8th of Februar maximum of 15 days I have a vehicle application pending now but require your assistance to get it under 12% please
's update04 Mar 2022, 06:43
Reviewer Update
1) On the 2nd of February I wrote this review about Absa wrongfully negatively influenced my credit score on the 8th you rep**** and said this will be sorted out between 10 and 15 days, today is the 4th of March and this still has not been sorted out so more than a month

2) On the 22nd of February I asked for assistance with my vehicle finance's interest rate as i am negatively impacted because of the of the above and I was told this will be looked at and there was also nothing done, I really cant imagine why this is such an issue, can you please explain and give me a date when this will be sorted out?? I have lost two vehicles i app**** for because of this terrible service
Absa
Absa's reply04 Mar 2022, 11:24
Official
Dear Leon Swanepoel

Thank you for your follow up e-mail. 

Please note that I have responded to your personal e-mail.

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,

's update07 Mar 2022, 13:43
Reviewer Update
Good afternoon

Trust you are doing well

Do you have a date when this will be resolved?

Absa finance department still doesn't want to offer me less than 12% interest rate because of this? Is there someone I can talk to in the meantime to assist with the interest rate before i lose the vehicle again?
Absa
Absa's reply07 Mar 2022, 19:21
Official
Dear Leon Swanepoel

Thank you for your follow up e-mail. 

Please note that as promised I have escalated your matter and I'm waiting to get feedback regarding your Avaf Credit report update then i will speak to the Avaf sales manager to see if they can give you a better rate.

 Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,

's update09 Mar 2022, 19:04
Reviewer Update
Good evening

Trust you are doing well

Please reply on my emails, it seems like you only reply to me when I write a post here, My credit profile still has not been updated, I want a date when this will be sorted and as you said on the previous reply you will assist by talking to the Absa Vehicle finance department manager and I still haven't received feedback on this? Please please can we just get this story over with, my vehicle is arriving in a couple of days and i need to finalize the finance, I already lost two vehicles waiting for you
Absa
Absa's reply10 Mar 2022, 10:37
Official
Dear Leon Swan
I will call you to discuss.

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,