Unfair deductions
Took a personal loan with ABSA in January and signed for a debit order to be loaded for the 25th of every month. Nothing was loaded and i found out this morning that R7000 was deducted without notice!! And I still have a month im arrears! This is so unfair, i signed for a debit order! I want answers and want the loan period to be extended instead of having to pay back arrears for which I am not at fault for this, the branch should be held accountable!
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Replies (7)0
Replies (7)
Absa's replyOfficial
26 Apr 2019, 13:01Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply26 Apr 2019, 13:01
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
26 Apr 2019, 15:49Hi Ayesha Phillips-Tassiem, My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply26 Apr 2019, 15:49
Official
Hi Ayesha Phillips-Tassiem, My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
's updateReviewer Update
26 Apr 2019, 17:11Thank you, I Await ur response as i will take this to the Ombudsmen, I did not agree to R7000 coming off my account in 1 go! And without proper notice! Now u can take money off the account but when Absa was suppose to you didn't!
's update26 Apr 2019, 17:11
Reviewer Update
Thank you, I Await ur response as i will take this to the Ombudsmen, I did not agree to R7000 coming off my account in 1 go! And without proper notice! Now u can take money off the account but when Absa was suppose to you didn't!
's updateReviewer Update
06 May 2019, 10:04A full week has passed and still no end in sight to these investigations. Please may I have feedback? Client of 20yrs +, had an existing loan with a successful debit order previously, what more is there to investigate, one of your staff members messed up and now I the LOYAL client suggers the consequences, does this mean nothing to ABSA?
's update06 May 2019, 10:04
Reviewer Update
A full week has passed and still no end in sight to these investigations. Please may I have feedback? Client of 20yrs +, had an existing loan with a successful debit order previously, what more is there to investigate, one of your staff members messed up and now I the LOYAL client suggers the consequences, does this mean nothing to ABSA?
's updateReviewer Update
15 May 2019, 13:36Please could someone who cares from ABSA call me, i agreed to a debit order which i am now told I need to go into the bank or make cash deposits whereas my personal loan agreement with Absa was via debit order. Daphne stopped responding to me nor did she call back on our agreed date and time. Can Absa take responsibility and reinstate what should always have been the debit order I do not see why I must go back into a branch to do that!
's update15 May 2019, 13:36
Reviewer Update
Please could someone who cares from ABSA call me, i agreed to a debit order which i am now told I need to go into the bank or make cash deposits whereas my personal loan agreement with Absa was via debit order. Daphne stopped responding to me nor did she call back on our agreed date and time. Can Absa take responsibility and reinstate what should always have been the debit order I do not see why I must go back into a branch to do that!
's updateReviewer Update
15 May 2019, 13:40Please could someone who cares from ABSA call me, i agreed to a debit order which i am now told I need to go into the bank or make cash deposits whereas my personal loan agreement with Absa was via debit order. Daphne stopped responding to me nor did she call back on our agreed date and time. Can Absa take responsibility and reinstate what should always have been the debit order I do not see why I must go back into a branch to do that!
's update15 May 2019, 13:40
Reviewer Update
Please could someone who cares from ABSA call me, i agreed to a debit order which i am now told I need to go into the bank or make cash deposits whereas my personal loan agreement with Absa was via debit order. Daphne stopped responding to me nor did she call back on our agreed date and time. Can Absa take responsibility and reinstate what should always have been the debit order I do not see why I must go back into a branch to do that!
's updateReviewer Update
15 May 2019, 13:43Trying to make an agreement with Absa by calling ********** 475 Ive spoken to Monde twice alreadt but the call keeps 'dropping' i keep calling back because its not like he bothers to call the client. Not sure why the call keeps droppings. Trying to sort out an arrangementd when you stay long in Q trying to speal to a consultant is a nightmare worse than going into a branch!
's update15 May 2019, 13:43
Reviewer Update
Trying to make an agreement with Absa by calling ********** 475 Ive spoken to Monde twice alreadt but the call keeps 'dropping' i keep calling back because its not like he bothers to call the client. Not sure why the call keeps droppings. Trying to sort out an arrangementd when you stay long in Q trying to speal to a consultant is a nightmare worse than going into a branch!