Unfair Business Practice

Hi there I have been advised by Innovation Group that Absa cancelled my ABSA Diamond Scratch & Dent Policy. What is concerning is the following:

1. I was not informed about the cancellation2. I was taken from pillar to post (by ABSA and Innovation Group) establishing the reason for the cancellation3. This occurred as I was inquiring about the status of the policy and claim procedure Surely this can't be a fair business practice? I spent more than three hours being redirected from one consultant to the next. Please advise on a resolution. Thanks.