Unfair business deal

<p>I have a home/house contents insurance with Absa idirect. Last I lodged a claim fort my Samsung Smart TV ********** 5*002 Miss Sabela, PZ. Few days later, an Absa indirect consultant called me and asked me to give her a report as to what happened, how and when did it happen. I did as requested telepathically and even in writing. A day after I sent the report, I received a call again from the their same consultant informing that they will send someone to come and the TV from my place. Indeed a gut called Lean Visser came and took pictures of the TV and also asked a few questions that I had already answered and email to Megan. He then left and told me he would call me by Thursday. This.morning I got a call from a lady called Sithee from Absa. She told me that Absa was not going to settle my claim because it took me more that 30 days to lodge my claim. My frustration is that they knew about this even before they sent the assessor. Why did they send him knowing my claim is allegedly invalid? Why even entertain me knowing that they were not going to pay or settle my claim. Why inconvenience me by making me leave work early to go and attend to their assessor for sweet nothing. I told Either that I want happy with their handling of the matter and that I was considering even canceling the policy on home contents and she said I should. I am not happy the way the whole issue was handled.</p>