FS
Fanie S

1 reviews | Active since Jul 2019

19 Aug 2019, 10:37

Unfair and ******** Service

ABSA Complaint was referred to the Collections Dept. and the following is of relevance: • 24/07/2018 to 09/05/2019 - Attorneys tried to contact you numerous times regarding this account but were unsuccessful. • 03/06/2019 - Set off was done for R350.00 • 05/06/2019 to 08/07/2019 - Attorneys tried again to contact you but were unsuccessful. • 11/07/2019 - Set off done again for R3 000.00 There's no arrangement in place for the account and therefore the request for refund has been declined. I have question to ABSA why the send me sms and their Hammond wateva call me every day and we communicate. But they are unsuccessful to be contacted? Will they can prove that? Hammond Pole Attorneys Your account wasn’t settled. ABSA did an set off on your account due to you not paying so they took the R3000. If no payment arrangements is concluded ABSA will keep on doing a set off on your account until the very last cent is paid.

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Replies (1)
Absa
Absa's reply20 Aug 2019, 07:35
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management