Unexplained charges and poor communication

I am writing to express my dissatisfaction with a recent R400 deduction from my Absa student account. As a loyal customer for over seven years (4 years on a mega4u account and 3 years on a student account), I have never previously incurred a monthly charge exceeding R50.

Upon contacting customer service, I was informed that the deduction was an IT error and that numerous other students have been affected. Despite identifying the issue early in the morning, Absa failed to communicate this to its student clients, causing unnecessary stress and inconvenience.

As a student, I am particularly concerned about the impact of this error on my budget. I feel that Absa has not valued my loyalty and has not taken adequate steps to rectify the situation.

I kindly request a prompt resolution to this matter and an explanation of the measures Absa will take to prevent similar errors in the future.