1 reviews | Active since Aug 2013
Unexplained Banking Fees on Credit Card
My fianc? and I have been loyal ABSA customers for many years. We are both on the gold value bundles for R98 pm. In the past we have complained that the credit card rebate is not equal to the credit card fee which is incorrect, but ABSA never seemed to care about this. Now the credit card fee went up from R28.70 to R40, and the rebate from R19 to R25 - which is still unacceptable - as you advertise the inclusive bundle for R98 per month. But now for both of us, ABSA has charged the R25, which has been rebated (01/02/2016), and charged the additional R15 to come to the R40 (on 08/02/2016). But we saw now there is another R15 charged on 17/02/2016 - giving a total credit card fee of R55, of which only R25 was given in rebate.<br> Therefore the second R15 is a mistake and should be reversed, and ABSA should correct their rebate amount to equal the credit card fee. It is against the consumer act to advertise a product for R98 per month, and then in actual fact charge more. We have been getting a lot of small extra bank charges, internet and notification fees - but this is starting to add up now and we are becoming more and more unhappy with ABSA. Very unhappy with the fees and service!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
