Unexpected efficiency friendliness and performance

I had a hot card issue with my credit card account and online banking.<br> After some failed attempts by ABSA employees to rectify the issue I was referred to <br> Nompilo and I think I was visibly disappointed. If it showed then she never allowed <br> herself to be thrown off course. She fixed my problem promptly, professionally and<br> with ease while maintaining a complete friendly attitude.<br> <br> Just a month or two later and another lost wallet I had the same issues, unable to do<br> any online banking, transfers etcetera. I went to the Pinetown branch and this time I <br> felt extremely lucky to be shown to Nompilo's cubicle. Again she fixed everything and<br> while I was there I asked for help with something falling under another department.<br> <br> She made a quick enquiry, printed out some documents and told me that if I sign them <br> she will get it updated and sent to the correct department.<br> <br> Sometimes we allow pre conceptions and stereotyping to cloud our perceptions. how<br> we act and how we think ... ABSA should be so lucky to have an employee such as<br> Nompilo. She is a huge asset.<br> <br> Thank you very much.<br> <br>