GvdM
Gideon van der Merwe
1 reviews | Active since Oct 2018
07 Oct 2021, 10:45
UNEXEPTABLE PORE SERVICE
I'm battling with a problem of money been blocked on my account from July. I report it several times as ***** and every time I send a email try to solve, I received a automated email with a ticket number with no responds after that. Today I tried to follow up telephonically Just to end up to a rude person telling I'm not understanding the system When I ask her name she put the phone down.
NOT WHAT I EXPECT FROM ABSA THIS IS NOT SERVICE.
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Absa's replyOfficial
07 Oct 2021, 11:42Dear Gideon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Oct 2021, 11:42
Official
Dear Gideon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,