UNexceptional service for Premium Banking Clients

As a Premium Banking client, I expect - and pay for - exemplary service.

I contacted the dedicated Premium Call Centre telephonically to resolve an issue. After the agent who accepted my call put me on hold, the call was disconnected.

I subsequently sent an email to the dedicated Premium Banking email address (***)

24 hours later and as yet no consultant has contacted me. I send another follow-up email. THREE DAYS after the sending the original email I eventually received a reply

How is this lack of response and poor response time a good representation of ABSA's commitment to your alleged “exceptional service”, as they are advertising and promising in their auto-reply emails??!!

"At Absa, we are committed to giving you exceptional service. Kind regards

Premium Banking"