1 reviews | Active since Oct 2016
********* & Unprofessional
On the 31 of May 2018 I deposited cash at the ATM ABSA Woodbridge in order to pay the card.
Today (21/06/2018) I receive a call stating that payment has not gone through on that particular date & that the statement which I have not received to date reflects an error on that date. Why has the branch not contacted me? Surely if i have a receipt of payment at the Woodbridge ATM the branch on the 31 May 2018 should have a record? I requested a statement to be sent today & was blatantly refused. As ABSA cannot generate a statement & email it on the same day I was told. Furthermore I requested assistance concerning this matter & none was provided.
Woodbridge ABSA has not contact me to date concerning the ATM cash deposit. Please advise urgently concerning this deposit.
Dear Sunita Naidu
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Dear Sunita Naidu
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange