********* business practises and bad service

I recently noticed that ABSA has significantly changed the fee structure to my account making about R170 pm difference on fees charged. So I made my way to a branch to enquire as to what was the cause of this change and to try and assess options available to me moving forward.<br> Where I use to keep an positive balance of R10000 in my account then no fees would be charged after having to spend close to an hour in a branch last 15minutes a consultant on the phone to find out what happened I was informed that this balance was changed to R15000, I could not be told when this change was made I would need to speak to the manager that would need to escalate this also as to when I was informed of this.<br> 30 minutes later and another 15 on the phone I was told this change was made in Jan and apparently even though the bank has my email, phone and POBOX address they only informed me of this by means of media so no communication to me. I expressed my concern that this might not be ******* but surly is ********* as this is a change that influence a client directly surely the client should be informed as I would not be looking for this info not knowing that it changed.<br> I was then met by sighs an