WM
WILLLIAM M

1 reviews | Active since Oct 2013

16 Aug 2018, 13:01

********* ABSA

There is unauthorized debit order of R99 deducted from my account every month on the 15th and 30th(reference no DPNK893192) and as far I know ,I never signed any contract with such company.I went to Phalaborwa Absa Branch to lodge a complains about this and nothing was done. I also contacted Absa Head Office to check the Name of the organization that made a debit order and I was given the details of the company by name of DPN Enterprise for which I could not get hold of anyone.I blame Absa for failing to protect me and I firmly believe that every debit order that is going through my account must be approved or disapproved by me. ABSA's tendency that every debit order that is dishonoured,a penalty fee of R150 must paid is ridiculous, exorbitant and *********.Sometimes it gives me an impression that Absa perpetuate this ***** star companies to debit from us knowing that they too benefit from it(Corporate greed).It is very worthless to keep banking with the bank that cannot protect me from this ********* companies.It is time for Absa to implement fully effective system where the clients have a say in every debit order that go through and I am asking myself if a penalty fee of R150 warrant the dishonoured fee charged.It is time for absa to do something before losing its customers to other banks. I want to give Absa 5 days to respond to above queries

0
Replies (2)
Absa
Absa's reply16 Aug 2018, 14:31
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please accept my sincere apology for any inconvenience we may have caused you.

Kindly note that Absa will not divulge any of your information to a 3rd party, as it is against the Code of Banking Practise.

Regards

Claudette

WM
WILLLIAM M's update20 Aug 2018, 09:47
Reviewer Update
My problem was resolved and I am so happy,I got a call from Meghan(Phalaborwa Branch Manager) and she resolved all my problems.Thank you so much Absa for being a true professional loyal bank and for that I really appreciate. Megan keep up the good work and I thank you so much.