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I submitted a review (complaint) on the 25 September. Basani Hlungwane responded to it and emailed me. He says I owe R32 in internet banking fees. If you read my previous review you will see that these fees were not expected and really unfair. Nonetheless, I said I was willing to pay the R32 just to get this sorted out. I just need to know how I can pay this without opening an additional account with ABSA. But Basani Hlungwane insists that I HAVE to open a transactional account with ABSA to do this. I refuse to open an account that I do not want or even need. It is ********* for ABSA to force people to open an account! I asked him to escalate it to a manager who could help me sort out this issue urgently, but now he is just ignoring my emails. I find this unacceptable customer service!!! I am tired of having this R32 hanging over my head. I just want to pay it. I can assure you that if you force me to open a transactional account, you will gain R32, but loose a long-standing customer. Pathetic! EMAIL ME. DO NOT PHONE ME.