UNEQUAL/DISSATISFACTORY SERVICE

A debit order submitted for processing on 1/3/'24 was rejected due to insufficient funds. This is the third consecutive month that a similar issue was encountered. When questioning ABSA, was advised that there were certain Merchants who accumulated their payment orders & submitted these when it was convenient for them to do so. ABSA condoned this process & processed these payment orders, disregarding the debit orders submitted timeously, to the detriment of the client & showing the client, as delinquent. Have an association with TRUST BANK, & this is the service provided !?