UNEDUCATED STAFF WHO CANNOT READ INSTRUCTIONS!!!!!

I sent an instruction to changer the banking details of my credit card debit order, a clear instruction, this is after I went to the branch and they told me to get a new bank statement and email it to them, which I did.<br> <br> they couldn't read the instruction to change, they cancelled my old debit order details and left it there. they didn't stop there, they go on send me a letter confirming cancellation of debit order details on my credit card, I ignored it, ABSA is a big company, and this wasn't picked up, they went on and on sending me smses calls letting me know my credit card Is in arrears.<br> <br> I followed up with an email because when ever you call you will be told that you are at the wrong department.<br> <br> I don't have time to go to the branch ive got plenty of things to do.<br> <br> I want my request attended ASAP and all extra charges reversed and normal monthly installment deducted.