Uneager to service and blatant lies

I walked into the branch just to ask questions regarding a student loan and firstly the lady's attitude was dismissive and then she told me the consultant had just gone out, when there were two consultants sitting at their desks. I was told to join a queue and await the consultants return.<br> How is a bank on a university campus left without a single person who can answer a few simple questions about a student loan??