Understand why they have the worst reputation

<p>First they double debit my account and I have to go into the branch to reverse it. The branch cannot do it themselves so have to make a call to the department where you actually have to deal with it yourself after holding for ages. So eventually I speak to someone who agrees to credit my account with the second installment within 48 hours. Then I get a phone call from a very rude consultant who tells me my account is in 'arrears' of the amount of the second installment and because the account was capitalised on receipt of 2 payments, it has now negatively affected my account. My problem? No way, and I should in no way be penalised or inconvenienced because of Absa's error. </p> <p>Perhaps Absa should train its staff on how to speak to consumers correctly, and not use words that can incite a consumer (like arrears when the individual has just made a double payment!). I will get my credit report next month and see how this has been reported, and if there is any negative or adverse information showing my next step will be to complain to the NCR for improper management of credit agreements and payments. </p>