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Monwabisi M
1 reviews | Active since Jun 2025
06 Jun 2025, 22:12
Uncleared transactions
Very poor services from ABSA. I’ve been having uncleared transactions since 7th April and they still haven’t been resolved by authorisation. I sent them an email on the 23rd May and a follow up on the 3rd June but received no response from them. Further made phone calls to the call centre for assistance but received similar responses; “we’re experiencing problems but we’ll escalate your case”. Till today, I still haven’t received any assistance. I am not happy at all with ABSA bank
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Absa's replyOfficial
09 Jun 2025, 10:43 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply09 Jun 2025, 10:43
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,