Uncleared refund

ABSA ITS BAD NEWS!! I bought items from Takealot using my Absa cheque account,afer the items were delivered i had to return them and be refunded,Takealot refunded my money however my bank doesnt want to release or clear that amount. i have two transaction which are not cleared,R359 +R499 I phoned absa customer service,the agent told me to go to the branch.i went to the branch they told me they dont assist with such transactions i must sent an email...on that email i have been getting Auto response only.