AZ
Ayanda Z
1 reviews | Active since Feb 2012
16 Apr 2025, 00:03
Uncleared payments
I have four payments that are uncleared from Uber Eats and Checkers in my bank account. I have followed up with service providers and confirmed that I was not charged on these four occasions as the goods were not delivered. However,ABSA has not released these monies back to my account some for more than a month and one for three months. Isn't the bank supposed to release money back my account if the third party has not claimed the funds for over 30 days.
Helpful (0)
Replies (5)0
Replies (5)Absa's replyOfficial
16 Apr 2025, 08:22Dear Ayanda Zikalala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply16 Apr 2025, 08:22
Official
Dear Ayanda Zikalala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
AZ
Ayanda Z's updateReviewer Update
16 Apr 2025, 19:44Thank you for a prompt response. The money was returned, there is small balance outstanding
AZ
Ayanda Z's update16 Apr 2025, 19:44
Reviewer Update
Thank you for a prompt response. The money was returned, there is small balance outstanding
Absa's replyOfficial
17 Apr 2025, 11:57Dear Ayanda Zikalala Thank you for your posting.
Please refer to your email sent to email address. Kind regards,Group Customer CareRezona Louw
Please refer to your email sent to email address. Kind regards,Group Customer CareRezona Louw
Absa's reply17 Apr 2025, 11:57
Official
Dear Ayanda Zikalala Thank you for your posting.
Please refer to your email sent to email address. Kind regards,Group Customer CareRezona Louw
Please refer to your email sent to email address. Kind regards,Group Customer CareRezona Louw
AZ
Ayanda Z's updateReviewer Update
17 Apr 2025, 14:38Happy with response, thank you
AZ
Ayanda Z's update17 Apr 2025, 14:38
Reviewer Update
Happy with response, thank you
Absa's replyOfficial
17 Apr 2025, 15:57Dear Ayanda Zikalala Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply17 Apr 2025, 15:57
Official
Dear Ayanda Zikalala Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
