AZ
Ayanda Z

1 reviews | Active since Feb 2012

16 Apr 2025, 00:03

Uncleared payments

I have four payments that are uncleared from Uber Eats and Checkers in my bank account. I have followed up with service providers and confirmed that I was not charged on these four occasions as the goods were not delivered. However,ABSA has not released these monies back to my account some for more than a month and one for three months. Isn't the bank supposed to release money back my account if the third party has not claimed the funds for over 30 days.

0
Replies (5)
Absa
Absa's reply16 Apr 2025, 08:22
Official
Dear Ayanda Zikalala Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
AZ
Ayanda Z's update16 Apr 2025, 19:44
Reviewer Update
Thank you for a prompt response. The money was returned, there is small balance outstanding
Absa
Absa's reply17 Apr 2025, 11:57
Official
Dear Ayanda Zikalala Thank you for your posting.

Please refer to your email sent to email address. Kind regards,Group Customer CareRezona Louw 
AZ
Ayanda Z's update17 Apr 2025, 14:38
Reviewer Update
Happy with response, thank you
Absa
Absa's reply17 Apr 2025, 15:57
Official
Dear Ayanda Zikalala Thank you for your posting.

Kind regards,Group Customer CareRezona Louw