TS
Theo S
1 reviews | Active since Aug 2022
20 Oct 2025, 11:45
Uncleared payment not being refunded into account
Made a payment and it declined made payment again and payment was made checked my app and emd went of two times this was the 29th september one payment show uncleared i have phoned and emailed absa about this a few times nothing is being done they give uou a ref number and say they will get back to you but never do. Absa does not care at all! Today ia the 20th october almoat a month later and still no feedback nothing extremly poor service from absa
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Replies (2)
Absa's replyOfficial
20 Oct 2025, 12:31 Dear Theo,
Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3 . I will review the matter and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3 . I will review the matter and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Best regards,
Absa's reply20 Oct 2025, 12:31
Official
Dear Theo,
Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3 . I will review the matter and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3 . I will review the matter and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Best regards,
Absa's replyOfficial
20 Oct 2025, 12:45 Dear Mr van Staden, Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,
Absa's reply20 Oct 2025, 12:45
Official
Dear Mr van Staden, Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,