BD
Burton D
1 reviews | Active since Dec 2018
08 Dec 2018, 14:25
Uncleared deposit
I rented a vehicle in Cape Town on 24 November and paid a deposit of R4000 using my Absa credit card. The amount is still uncleared on my card. I phoned the rental company and was informed that the deposit was cancelled by them on 25 November. I contacted Absa and was informed that they cannot assist. I have to contact the rental company so that they can contact Absa to clear the trabsaction. I find this unacceptable, why should I as the customer be the go-between to get my money back?
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Replies (2)
Absa's replyOfficial
10 Dec 2018, 11:04Dear Client
Thank you for bringing this matter to our attention and providing me with your ID to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your ID to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Dec 2018, 11:04
Official
Dear Client
Thank you for bringing this matter to our attention and providing me with your ID to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your ID to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
11 Dec 2018, 11:24 Good day Mr Dacomb, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply11 Dec 2018, 11:24
Official
Good day Mr Dacomb, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,