Uncleared cash deposit

Someone is clearly not doing his or her job on your side, I called the 3rd party involved here to clear the funds as Absa agent told me that the funds were not cleared from their side, they were unable to help me because the dates do not correspond, I did not make any payments on the 24th of July as indicated by my statement and the app. Is that fair, why my transactions are not captured accurately as per the date of transaction? Why is the money that was cash deposited must be held up?? Is that fair? I have recorded all the calls that I have made, and I will be waiting for a quick resolution before I expose the incompetence of some agents who some of which left me on the line for more than 10 minutes and some couldn't simply find that cash deposit....this is so unfair, the next thing I am told that money is not cleared from the 3rd whilst that money was deducted from the balance I had on my account, why must the cash deposit be held?? Can I make a successful deposit if I do not have enough funds? Wouldn't you charge me insufficient transaction fee for such?? I am very angry with your service.

As per respond I got from Absa consultant, after several calls I've made asking for clarity, apparently Absa can take days to process payment made by a customer according to the new system that they use, so this results as an inconvenience for me as a customer.... For the money now must just stay in the account until the funds are cleared which can even take up to 3 days.