LL
Leonetta L
1 reviews | Active since Dec 2017
11 Jan 2025, 09:32
Uncleared amount on credit card
There is an uncleared credit card transaction on my credit card from 14.12.2024, yet the amount was deducted for the service provider on the24.12.2024. My uncleared amount is not released even though I phoned ect. This is really unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Jan 2025, 10:32Dear Leonetta, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0 . I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply13 Jan 2025, 10:32
Official
Dear Leonetta, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0 . I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
13 Jan 2025, 10:41 Dear Leonetta. We value your concerns and request you provide the transaction details. The account number debited, the date of debit, the amount and the reference. Also, forward us confirmation of cancellation received from the merchant or the service provider confirming that the transaction has been cancelled or reversed. Looking forward to hearing from you soon.
Best regards,
Absa's reply13 Jan 2025, 10:41
Official
Dear Leonetta. We value your concerns and request you provide the transaction details. The account number debited, the date of debit, the amount and the reference. Also, forward us confirmation of cancellation received from the merchant or the service provider confirming that the transaction has been cancelled or reversed. Looking forward to hearing from you soon.
Best regards,
Absa's replyOfficial
14 Jan 2025, 11:24Dear Leonetta Lowe, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied now, and request that at your earliest convenience, provide us with the requested information. Our office will close the case by 15/01/2025 because we have not received the information to work on it. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply14 Jan 2025, 11:24
Official
Dear Leonetta Lowe, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied now, and request that at your earliest convenience, provide us with the requested information. Our office will close the case by 15/01/2025 because we have not received the information to work on it. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,