Uncleared amount for a month now

On the 1st of June 2023 I bought items on the Checkers Sixty60 app. I initially ordered 4 off items. Not wanting an alternative, I only got 3 off. The initial amount was R301. It was then R264 because of the one item not available at the time. So Checkers deducted the R264 and the R301 from my account. The amount of R301 is still reflecting on my account as uncleared. For a month now I have been given the run around from Checkers and the Absa bank. Made contact with Absa and no luck. This is no the 2nd incident of the similar situation occurring. Can you maybe assist, or should I be writing mails to the board of Directors for R301?