PS
Pulane S

1 reviews | Active since Aug 2020

20 Jan 2021, 15:48

Uncertisfied Client

I had a sad story, 2017 I had an terrible accident, that has cost my life. I took me years to recover, After recovery I assess my insurance policies. I went up and down to claim my uncle. There was a white lady in Absa Tower she did a brilliant job to assist me.. I had a stroke, my C2 was broken... Well done Tracey.... I manage to receive my claim. The only problem I have is Absa Flexi Funeral Zimele is to cancel my uncle from the policy. Every time when I see his name I get traumatise as it taking me back to 2017 accident, C2 broken, Stroke attack, The last is I lost my Job because of Lack of concentration........Please assist me remove and pay my monthly refund ABSA LIFE FLEXI-FUNIRAL ZIMELE PLAN... His details late Moloko MJ date of birth 1948-03-14- Policy number ***

0
Replies (3)
Absa
Absa's reply21 Jan 2021, 10:04
Official

Dear Pulane,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply21 Jan 2021, 10:04
Official
 Dear Pulane,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply21 Jan 2021, 16:24
Official
Dear Pulane,
Please be advised that we sent an email for your attention to email address  ***. Please reply back for us to assist further. Thank you.
Basani

Best regards,