Uncaring attitude to customers

I, as a long time customer of ABSA, approached them last week to honour my debit orders for a period of 10 days as I am retiring and my salary date has changed from the 20th of each month to the 31st.<br> A consultant promised to apply for an overdraft, which I do not need, and inform me of the outcome.<br> I heard nothing until this week when all my debit orders were returned with absolutely no feedback from the Bank notwithstanding the fact that i informed them I was going to make a substantial deposit at the end of May and another substantial deposit at the end of June (lump sum benefit)<br> When I telephoned the Bank Manager this morning to query their actions I was left hanging to the receiver listening to ABSA adverts telling me that their charges were going up. After 10 minutes of this the telephone was cut off and I was left holding a dead receiver.<br> I, as a private bank client of ABSA, feel that this treatment is both unsatisfactory and demeaning to me as a professional person.