UNBELIEVABLY HORRID SERVICE!

It is with the heaviest heart that I write to you this morning.My mother's car was involved in an accident in December and the car was taken in the very same month. She then received a courtesy car on the 5th of January 2016.The issue comes in when SHE made a follow up call to your claims department on the 3rd of February and your agent, Richard told her that her case was on the verge of closure because he could not get ahold of the Police Station that has the accident report.Not only did Richard make attempts to let my mother know of this delay earlier on in the month of January but had waited to tell her this when she initiated the call.The very Richard then picked up the phone to tell my mother that she had to return the vehicle as the term was up(which is understandable, but contradictory to the service that he provided).As far as I know, it takes no longer than a period of 48 hours for the finalisation of a claim if all docs are in order and if the rep is willing to work on a claim efficiently.This matter needs to be revisited and my mother given an extension of the courtesy vehicle,as the delay was caused by ABSA. Maria Ramos needs to learn of this if not resolved by COB 2DAY