Unbelievable Incompetence.

Once again Absa consultants cannot properly convey information or a message. I am still awaiting my R900 that was taken by a faulty ATM. I was informed by a consultant yesterday morning that my money would have been deposited before close of business. It is now the next day and I am still waiting. I called again yesterday around 15:00 to find out what the delay was and another consultant told me that I will have it this afternoon. Seeing that Absa failed to deposit the R900 the first time around I called again this morning and I was told by a consultant that they system does not indicate any confirmation that I will get my money. How come what I am being told by consultants does not align with what is on the system? Where are the consultants being told or seeing that the money will be deposited? I have spent over 50min in call time just to be misinformed. I also have a job and a situation to sort out because of Absa’s incompetence so I cannot keep calling for nothing. I am so appalled that this is a bank that I trusted my money with because their consultants and their systems do not seem to correspond. It has been a week of the same nonsense.