unbelievable how long it takes to get a response

I have had the misfortune to deal with ABSA, Parktown. Every time I have gone into the branch, they have stuffed up what I came there for them to do. The last time the manager responded to my emails was to say he is busy because it is month-end and it is again almost month-end and I am still awaiting his response. They have deducted so much money in fee charges from a savings account and after querying how they came to that amount I have yet to receive a reply. Granted - some debit orders went off the account (repeatedly) when were no funds in it - a hellova mistake by one network provider who has refunded the money and service charges but ABSA took all the money for service fees/charges. The manager at ABSA Parktown also has yet to respond to my queries regarding internet banking access as he gave me wrong information when I was at the bank and it seems that he probably does not know, neither does anyone else who works there by the looks of it...