UNBELIEVABLE CLIENT SERVICE AFTER ALMOST 30 YEARS BEING A CLIENT !!!

Item: Absa
Rating: 1
Author: Regeo S

After my complaint and their apologies, ABSA is still not willing to assist me by putting my account back to package that I have been on or even offer to move me to a plan with less or no transaction fees. No, they will rather apologize and apologize and leave you to rather go to another institution like FNB or Capitec that does not charge you any transaction fees. It is ridiculous to get charged for an Email Notification and still pay for other Transactions and still pay for Admin Charges and Monthly Account Fee. So simple to assist a client and just keep us happy, but not a Hell. What they basically says is, F#@% O&% we do not need your service or we do not need you as a client. ABSA BANK YOU ARE **** !!!!!!

Helpful (0)

Replies (2)

Regeo S's updateReviewer Update

22 Jul 2025, 15:13

Exactly what I said and expected:
Please accept our sincere apology for the inconvenience caused. Basani Hlungwane Absa Banki Limited

Regeo S's update22 Jul 2025, 15:13

Reviewer Update

Exactly what I said and expected:
Please accept our sincere apology for the inconvenience caused. Basani Hlungwane Absa Banki Limited

Regeo S's updateReviewer Update

22 Jul 2025, 16:05

And again. Can't post their reply publicly. Must be hidden.

I cannot promise you a fixed fee that will cover all your transactions for a month. Those options fell off with years of billing amendments until now, when real-time billing is implemented.
Please accept our sincere apology for the inconvenience caused.

Basani Hlungwane
Absa Banki Limited

Regeo S's update22 Jul 2025, 16:05

Reviewer Update