Unbelievable

My daughter was playing on my phone and accidentally subscribed to an app - R 749.99 went off my credit card. I immediately cancelled the subscription and logged into my Absa app to see what I could do - I couldn't do anything. I called Absa and sent them an e-mail - they cannot help me??????? When I buy airtime on my app I need to verify? When I Cashsend I need to verify?? How did this payment go through with no verification requirement? It's a big amount! But Absa just shrugs their shoulders? My mom's card was cloned a few years back - R 2500 was withdrawn - Absa refunded it?????