Unbelievable!!!!!!

<p class="MsoNormal"><span style="font-size: 9.5pt; line-height: 115%; font-family: 'Arial','sans-serif';">2016/05/10</span></p> <p> </p> <p class="MsoNormal"><span style="font-size: 9.5pt; line-height: 115%; font-family: 'Arial','sans-serif';">I have been an Absa client my entire adult life. Of course my vehicle finance will be with them as well. At the end of April 2016 my debit order for my vehicle did not go off. I phoned them and spoke to Theresa (ref ***4) she assured me that on their system it shows that my payment has gone through and I must wait 3 days then probably it will reflect on my statement. 2 weeks later Absa phones me to inform me I did not make a payment, I explained the situation to Rosetta (***) where she informed me that my banking details have changed to Capitec. I explained to her that I am not even a client there, and wanted to know who changed my details? And who gave permission for my details to be changed? Know it is my problem to fix everything and bring the payment that they assured me was made up to date. I changed my banking details to the correct details at Absa and wrote an e-mail to Absa on 13/04/2016 to Absa client service (ref: <span style="background-color: white; background-position: initial; background-repeat: initial;">204599</span>) explaining the situation and demanding an explanation on what is going on? I received the automatic reply that my mail was received but no one has contacted me up until today! In the meantime they phone me on a regular basis for the payment not received, I explain that I am waiting feedback from the account department but they don’t seem to care and will advise me after every call that they are updating my details somewhere and it is going to affect my credit score. Charlotte (*** from Absa phoned me somewhere in the last week again for payment, fed-up with everything and the fact that no one is coming back to me or caring at all about customer service these days or even just a mail saying sorry, I explained to her the situation and told her that I will make plan for the outstanding payment because it seems that I am getting nowhere. She asked me that just to make sure I am not with Capitec I explained to her no ABSA, I could not believe it someone changed my details AGAIN TO CAPITEC!!! What the hell I told her that it is ridiculous come the end of the month my debit order would have not gone off again! She changed it back to Absa for me. It is unacceptable to change my details TWICE with no request or authorisation and if they employee the staff collecting money in the service department maybe Absa clients would be more happy and not leave them. I am wondering how many times must I follow up to make sure my banking details are not changed and that my debit order will go through?? Because no I am stressed about this as well. I am very unhappy with Absa if it was possible for me to pay off my vehicle finance and change from bank I would have …. Who knows maybe to Capitec! </span></p>