FR
Faith R

1 reviews | Active since Nov 2015

26 Nov 2015, 20:37

UNBELIEVABLE!

After posting my complaint here i waited for 3 days without feedback as promised. On Wednesday 25 November 2015 I called the complaints centre and was referred to Boyve Dansig. He said he was still waiting for credit card department to respond. I told him that was enough then he promised to call them. Indeed he called them and called me back.<br> <br> Can I believe this: While I lodged a complaint on this website on 20 November 2015 after the credit card limit increase department told me they are still waiting for feedback, Boyve called me back within 5 minutes on same day 25 November 2015 and informed me that by 13 November 2015 ALREADY there was feedback that my application was unsuccessful. After calling them up to 20 November and they said there was no feedback-YET.<br> <br> UNBELIEVABLE!

0
Replies (1)
Absa
Absa's reply27 Nov 2015, 12:50
Official
Hello Vhula R,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,