unbelievable

I closed my student account with attached student credit card in 2013. When I did an ITC check on myself I discovered that they never closed my account and put me on ITC for R17. On the credit card never phoned or notified me. Today I went to the branch to resolve this problem and the lady said I should have closed it in the branch so the branch could be liable for the charges as I phones to close. I asked to see manager as I did not want to pay the R17 because the account was supposed to be closed. No manager was allocated to me and the deposit fee charges had to be added to my deposit before closing the account that was supposed to be closed. I asked to close the account and was told that I had to phoned to close the account the branch does not do that, earlier I was told I had to do it in the branch for the branch to be liable. And now I have to wait 6 months for my name to be cleared because someone did not do their job. They did not try to accommodate me or go the extra mile. I feel they could have tried to resolves this or written off the R17 instead of making me pay it and charges me fees for the deposit, and they could have contacted about the card before listing me on ITC.