AR
Albert R

1 reviews | Active since Nov 2015

02 Nov 2015, 15:06

Unavailability of Cape Town Bidvest Lounge

I was traveling from Cape Town International airport to O. R. Tambo airport and planned to go to the Bidvest Lounge as I always do, but it was under construction. I always check in about 2 hours early so that I can enjoy the Bidvest lounge, but this time I was unable to do so and had to go sit at a shop for hour and a half instead. This was very inconvenient as I am in a wheelchair and had my bag with me, I was unable to move as I pleased, this is also another reason I choose to go to a lounge. There was also no notice on the construction site as to who I can call or no other arrangements to maybe go to another lounge with my priority pass. <br> <br> Highly inconvenienced.

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Replies (1)
Absa
Absa's reply03 Nov 2015, 12:45
Official
Hello Rusta,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd