PPDSF
Picture Perfect Dorothea Sofia Ferreira

1 reviews | Active since May 2017

05 Jun 2017, 15:55

Unauthorized withdrawal from my ABSA account

<p>ABSA does not protect me or you as a Client ! </p> <p> </p> <p>It is now time that this message goes out to EVERY ABSA client</p> <p>- especially those with a Vodacom contract !</p> <p>....... because Vodacom allows SIM Swaps over the phone, with only the 5 questions that any employee that works inside ABSA, can answer !</p> <p> </p> <p>Thisis now getting serious !</p> <p>How is it possible that on a working day (Monday afternoon), more than 45 online transfers of R5000+, from 1 account goes out to (only ABSA accounts) and ABSA gets no red flag to stop it to find out first from the client, if it is okay and not ********** Transfers ?</p> <p> </p> <p>This is now 1 month later and after many mails, calls and frustration to ABSA *****, (that never answers their phone or mails) I turned to Hellopeter.</p> <p> </p> <p>Nthabiseng Sibande<br />Group Customer Care<br />Absa Bank Ltd</p> <p>Answered on my first and 2nd Hellopeter post of 18th, 22nd of May and phone once 2 weeks ago, promising a fast track on this, but nothing happens further on the case.</p> <p> </p> <p>Julius Steward from ABSA ***** - 1 week last a call</p> <p>Sharon Jacobs Manager from ABSA ***** - Last call 2 weeks ago - promised a fast track on this</p> <p>ABSA Acktionline also doesn't come back to me.</p> <p>Not even the CEO of ABSA - Maria Ramos, acknowledges any of my mails to her !</p> <p>The Police is also investigating - no feedback</p> <p> </p> <p>What more can I do to get my money back in my account?</p> <p> </p> <p>The next step is Carte Blanche</p> <p> </p> <p>DS Ferreira</p> <p>Police Case Number 663/5/2017</p> <p>ABSA Case number ********** </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply06 Jun 2017, 10:08
Official

Dear Customer

We apologise for the delay however the matter is still with our forensics department and Sharon is the manager. As we speak i have escalated the case.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd