AM
Agnes M
1 reviews | Active since May 2025
23 May 2025, 17:33
UNAUTHORIZED TRANSACTIONS From a very disappointed , 69 years old client
UNAUTHORIZED TRANSACTIONS From a very disappointed , 69 years old client. On the 4th of February 2025 money was ****** from my three accounts from Absa. Savings account =R300, True save = R1000 and 32 days notice account = R3000. On the 5th of February 2025, I lodged a complaint, which was declined on the 29th of February. On the 30, I wrote an email to dispute the decline , and they immediately rep**** that they would contact me within 48 hours. They never did. I escalated the dispute email , but nobody answered .
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Absa's replyOfficial
26 May 2025, 10:55Dear Agnes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa's reply26 May 2025, 10:55
Official
Dear Agnes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
26 May 2025, 11:34Dear Agnes The reference to complaint C-***9, I tried calling you but was not successful.
The email provided is not correct. Kindly advise when would be a convenient time to call you to authenticate and discuss your concern. Kind regards,Group Customer CareVanessa Crowe
The email provided is not correct. Kindly advise when would be a convenient time to call you to authenticate and discuss your concern. Kind regards,Group Customer CareVanessa Crowe
Absa's reply26 May 2025, 11:34
Official
Dear Agnes The reference to complaint C-***9, I tried calling you but was not successful.
The email provided is not correct. Kindly advise when would be a convenient time to call you to authenticate and discuss your concern. Kind regards,Group Customer CareVanessa Crowe
The email provided is not correct. Kindly advise when would be a convenient time to call you to authenticate and discuss your concern. Kind regards,Group Customer CareVanessa Crowe