CC
Charles C

1 reviews | Active since Jul 2009

17 Aug 2016, 07:42

Unauthorized transaction - Absa Bureau Services 1

<p>My FNB bank account has been debited on a monthly basis for amounts of R74 over a period of time without my approval recently discovered. This is really unacceptable. I have no accounts or standing debits with ABSA nor did I sign and debit order instructions. The details from the debit order are as follows:</p> <p> </p> <p>Debit Date: 15th of each month</p> <p>Descripion: MC24 ********** </p> <p>User Code: 3941</p> <p>Absa Bureau Services 1 User</p> <p>Code: 5234</p> <p>Contact No: ********** 070</p> <p>Amount: R74</p> <p>Current Balance: R3045.05</p> <p> </p> <p>I have tried the above contact number but to no available. Please ABSA assist with this matter urgently. I have no idea how to recover the money that has been debited against my account up to date and what this relates to.</p> <p> </p>

0
Replies (2)
Absa
Absa's reply19 Aug 2016, 12:06
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

CC
Charles C's update01 Sept 2016, 08:54
Reviewer Update

A sincere thank you to Vanessa and her team for promptly assisting me to resolve this issue. There has also been excellent communication throughout the process. Keep up the fantastic work!