Unauthorized Stop Order Debit After Account Settlement

I settled my garage card account on 23 January 2026 At the time of settlement, one of the instructions was that all debit orders and stop orders linked to this account be cancelled. Unfortunately, this was not done. As a result, an amount of R1,000 was debited from my bank account on 1 February 2026 via a stop order. Please advise on the following as a matter of urgency: 1. How will this matter be rectified? 2. When will the R1,000 be refunded to my account? I request your urgent response and immediate action, as this debit should not have occurred.