1 reviews | Active since Oct 2018
I am an ABSA client who had problems with unauthorized R99 deducted from my current account by bogus companies.This has been going on since the beginning of 2017.I called the customer service line and was given those company's contact and had refunds from those companies which had 031 dialing code.
I chose not to reverse the deducted R99 because of the R30,26 charges.I feel that our account are not protected by the bank.
On the 15 September 2018 another R99 went off my account again and I called as usual on 17/09/2018 and was supp**** with a non-existent contact number ********** 141.I called the customer service number again and was told that follow up would be made and I will be contacted after 48hrs and I was given the following ref no.C ********** 0.They never came back to date.Called again referred to ********** 141.I called again 25/09/2018 was given C ********** 9 again no feed back to date. I think ABSA is not serious,its only interested in the R30 ,26 only and imagine airtime costs incurred making these long calls listening to machines. Another R99 went off again this time I was given the companies contact ********** 198 which is never picked up and a new ref no. again 252. I have lost hope now,lost money those R99s,airtime and time.Help
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Mrs Serobatse , my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is .*** Progress will be provided within the next 3 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
Dear Mrs Serobatse , my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is .*** Progress will be provided within the next 3 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
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