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Tsholofelo M

1 reviews | Active since Nov 2020

03 Jul 2024, 08:49

Unauthorized Insurance Debit and Delayed Refund - Urgent Assistance Required

Dear ABSA,

I am writing to express my extreme dissatisfaction and frustration with the recent handling of my account. On 2nd of July, I noticed that ABSA had debited a substantial amount from my account for a car insurance policy that I neither requested nor authorized.

To my shock, when I contacted your customer service, I was informed that ABSA had unilaterally decided to open an insurance policy for my car without any prior communication or authorization from my side. This is highly unprofessional and unacceptable as I already have my own car insurance policy in place.

Upon requesting a refund for the unauthorized debit, I was told that the process would take 7 to 14 working days. This delay is causing severe financial distress as my scheduled debit orders are now bouncing, leading to additional fees and penalties. Furthermore, I am currently without sufficient funds to cover my daily expenses, including transportation to work.

I demand an immediate reversal of the unauthorized debit and compensation for the inconvenience and additional charges incurred due to your error. This situation needs to be resolved with utmost urgency to prevent further financial hardship.

I trust that ABSA will address this matter promptly and ensure that such incidents do not recur in the future.

Sincerely,

Tsholofelo Mlanzi ***

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Tsholofelo M's update05 Jul 2024, 08:51
Reviewer Update
This debit was made without my authorization, and as a result, I currently do not have sufficient funds to go to work. This situation has caused me significant distress and inconvenience.When I contacted your customer service, I was informed that it would take 2-3 working days for the issue to be resolved and for the funds to be returned to my account. This delay is unacceptable and was not disclosed in the terms and conditions I agreed to when I opened my account. Nowhere was it stated that I would be subjected to such treatment and delays regarding my own money.I am now suffering and stranded due to the incompetence and lack of consideration from your bank. This situation is not only financially damaging but also emotionally stressful. I feel bul**** and helpless in this situation.I demand that the debited amount be refunded to my account by lunch time today. Failure to do so will leave me no choice but to escalate this matter further, including but not limited to lodging a complaint with the relevant financial ombudsman and seeking legal advice.