PN
Precious N
1 reviews | Active since Jan 2014
02 Feb 2021, 10:40
Unauthorized Dubious Debit Orders
I only use their banking app for my transactions. I now have 2 unauthorized debit orders which is against the law. I’m supposed to authorize the initial debit order through signature. I want my money back with no penalties.
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Absa's replyOfficial
02 Feb 2021, 18:56 Dear Precious
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number as well as the details of the unauthorized transections , dates and amount.
This will enable us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number as well as the details of the unauthorized transections , dates and amount.
This will enable us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply02 Feb 2021, 18:56
Official
Dear Precious
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number as well as the details of the unauthorized transections , dates and amount.
This will enable us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number as well as the details of the unauthorized transections , dates and amount.
This will enable us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,