Unauthorized double debit order

<p>I made an additional payment into my VF account on 17/11/2016. I phoned them on 23/24 November to instruct them to NOT to change my debit order amount, but just capitalize the payment against my outstanding term.</p> <p>Saturday morning my account received 2 debit orders, both for incorrect amounts! Clearly I did not give instructions to have a secound debit order.</p> <p>This morning when I phoned and queried this, they did say they will reverse the one debit order, but now I have to wait 3 working days for my money to be paid back! Now this makes me very angry. You take money I did not authorise, now I have to wait 5 days to receive my money back that was your error. Secoundly, the debit order amount that is not refunded, is incorrect and about R150 more than my normal debit order amount. I have instructed them to then please also capitalise the additional money on my outstaning term (call ref number ********** 7).</p> <p>Now after the above state of events, how will I know my account is now corrected propertly?? The agent refered me to the collections department to follow up on my re-payment (my account has NEVER been in arrears, they could not trace me because I actually pay more than what is due!!!)</p> <p>So NO I will not waste another 30 minutes on a phone with an agent that cannot help me OR confirm if my account is now corrected. I have to wait another 3 days to ask for a statement to make sure it is all in order.</p> <p>I have worked in the banking and fiancial industry for many years, and NO I do not have to wait 3 working days for my money. I would like to have it back today and the interest you are now earning on my money.</p>