CF
Charles F

1 reviews | Active since Feb 2015

11 Feb 2015, 15:51

Unauthorized deductions on my credit card account

This started at the end of January where I had a few deductions going off my credit card, small amounts then this morning an amount of R1083 went off my account credit card from ACCTSUPPORT BUSHEY H. I phoned the Absa bank to stop my credit card account. I have also send a mail to ABSA ***** department to investigate. I then entered ACCTSUPPORT BUSHEY H into google and numerous blogs warning came up that this is ******** *****ing money. I copied all the links and also send to ABSA ***** department. These amount went off my credit card without me entering a OTP. Banks are responsible to protect your money and that is why you bank with a bank for security.<br> These unauthorized amounts that went off my bank is unacceptable, now I will have to pay penalty charges to stop and reissue a new credit card, then also all the unauthorized amount that went off. I do not know if I am going to get my money back, I am so deep in arrears after this<br> This is really unacceptable, I want my money paid back into my credit card immediately and the cost for new cards without any charges or else I will be left with no choice but to settle the amounts and change banks that will protect my money.

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Replies (1)
Absa
Absa's reply12 Feb 2015, 09:14
Official
Hello Charlie_ecko,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd